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  • Dec 12
  • Loans and Mortgages
  • New York, New York
  • Loan
  • 9
  • REVIEW RATING 4/5

After giving me loan approval, HSBC then changed the conditions of the loan three months later when their processing department took too long to close the loan before the original rate lock expired. They were not only inefficient and disorganized, my loan officer was utterly unconcerned. I've purchased 8 homes in my life, both in the US and abroad, and have never been treated so... Read more

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  • Oct 12
  • Loans and Mortgages
  • New York, New York
  • Mortgage Process
  • 37
  • REVIEW RATING 3/5

Application to closing took 6 months. Original documents submitted became outdated due to Bank's procedures. Had to have new credit checks, re-appraisal of property, re-approval of co-op management questionnaire. Had to submit updated financial institutions account records for each of the last 4 application months (including those of their very own bank - HSBC!). Finally, after scores of... Read more

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  • Sep 10
  • Loans and Mortgages
  • Mortgage Application
  • 59
  • REVIEW RATING 4/5

I have just experienced the worst mortgage application in my life. Lied to and mislead through the whole process. I have been on the job for 25 years excellent credit and only wanted to borrow 50% of the house. the things they asked for were totally asinine. They have extremely unqualified staff and should not be in the mortgage business at all. After missing 3 closing dates I had to walk away... Read more

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  • May 30
  • Loans and Mortgages
  • Inverness, Scotland
  • Mortgage
  • 85
  • REVIEW RATING 3/5

I,m a retired truckdriver on a fixed income,and on 100% disability. Had five back surgery and both knees replaced,and I have begged hsbc to lower our payments so we could survive, but their reply was if we got behind for three payments. But if we do they woulds foreclose on us. Our payments are1300.00 a month. We have been with them since 2006 and only $1.27 goes toward principal and interest is... Read more

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  • May 15
  • Loans and Mortgages
  • Hebron, Kentucky
  • Business Tatctics
  • 69
  • REVIEW RATING 4/5

i am so unhappy with this company and the tactics they use, twice they have made what should be a simple payment transaction a complete nightmare. why? to gain the company a few more dollars,being in your debt for thirty plus years ought to be enough,i have had this loan since 2005, never been late,never missed a payment, i should first say it was a predatory loan in the first place,initially it... Read more

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  • Dec 30, 2013
  • Loans and Mortgages
  • Memphis, Indiana
  • Mortgage Servicing
  • 82
  • REVIEW RATING 5/5

My husband and I purchased our current home from my Mother in July of 2007. My Mother has a long, long history of being financially irresponsible, so when she was on the *** of losing her home while my father was dying, we agreed to buy it from her, move in, and help take care of my father. With one agreement, that the home was only in my name and my husband's name. We did not want her on any... Read more

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  • Dec 19, 2013
  • Loans and Mortgages
  • Hsbc Mortgage
  • 1
  • 1
  • 46
  • REVIEW RATING 4/5

AFTER PHONE CALL AFTER CALL NO RESULTS HALF THE EMPLOYEES CANT SPEAK PLAIN TRYED TO REFI WE CANT DO THAT ALSO BAD CREDIT REPORT FROM THEM THEY ARE RIPPING YOU AND ME OFF THE WORST PEOPLE TO CALL OR DEAL WITH MIGHT A WELL TALK TO A DOG IT LEAST IT WILL LISTEN AND WILL MAKE MORE SENCE THAN THESE RETARDS GOOD LUCK AND IF YOU WAS SMART GET YOUR MONEY IN ORDER AND FIND SOMEONE ELSE TO HELP YOU HSBS... Read more

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  • Dec 02, 2013
  • Loans and Mortgages
  • Fresno, California
  • Mortgage
  • 82
  • REVIEW RATING 5/5

I am writing this letter to you hoping that you will be able to help me or refer me to someone who can. I am a homeowner who has been misled, lied to, and greatly taken advantage of by a lender, HSBC Mortgage Company. I have recently confirmed through an attorney that the actions that HSBC have taken against me are illegal. Unfortunately, what I do not have are the financial resources to fight... Read more

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  • Nov 19, 2013
  • Loans and Mortgages
  • Montgomery, Alabama
  • Loan Modification
  • 3
  • 3
  • 90
  • REVIEW RATING 3/5

I filed bankruptcy and afterwards got behind on my mortgage payments, which were not paid through the bankruptcy court. In an effort to become current, it was suggested by a third party I was referred to by my attorney to apply for a loan modification through HBSC. For several months I sent in documents over and over again, with each time them denying me saying I had not sent in all the... Read more

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  • Oct 15, 2013
  • Loans and Mortgages
  • Horrible Customer Service
  • 44
  • REVIEW RATING 2/5

We have lived in our home for 15 years with a balloon due November 1st. My husband called in August to obtain information regarding a loan modification and was told that the forms were online. There are no forms and the only information online are phone numbers to call customer service (where we called the first time) and an address to write a letter. After numerous attempts for the last 2... Read more

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