HSBC Bank USA
Reviews and Complaints
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Verified ReviewerBad experiences
I'm still dealing with HSBC...the latest communication from them, they have credited ONE of the FOUR charges...thinking positive and hoping they will FINALLY rectify it all!
After six months, I received a letter from HSBC saying they had lowered my credit limit to what I owed, so instead of showing I owed 50% on my credit report, it was almost 100%, hurting my credit score! I called to cancel the card and was told I couldn't cancel because there was still a balance! I paid the card off within the year and kept it for small charges to pay off each month. Then I received a "free trial" item where you pay only shipping and paid the shipping charges.
After cancelling the item, my statement from HSBC showed I owed almost $200! I called immediately and complained I'd never authorized the charges...I was assured my account would be frozen while I appealed the charges...the next month, an additional $200 was on my statement! I called again...same run around, and I never can talk to the same person and I have to explain again my issue. I don't feel HSBC has my best interests at heart and TWICE they've got the contested amounts wrong!
I'm so frustrated, I don't know what to do. I feel like they don't believe me. Plus, the company that keeps charging me (even though I've cancelled and returned merchandise) has offered me the items at 75% off future purchases...which I adamantly refused. When I first called HSBC, I was assured interest would not accrue, now it is, another customer service agent said I needed a new card reissued so the company couldn't charge me again, so I got a new card, but didn't activate it until this mess is taken care of.
Then the next month I was told that wouldn't help., it would just roll over to the new card (even if it wasn't activated)! I'm seriously at my wits end, and if I can save anyone else from going through this stress by writing this review, it's worth it.
- Great 0 interest offer
- But inconsistent customer service agents
- Friendly
Preferred solution: Full refund
User's recommendation: Don't use them!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Queens, New YorkFraud
I sent 30 pages of the fraud incident against me. Dated, July 8, 2020, to this day.
I sent a certified mailing of all the activity and contacts I had with your Buffalo office for all these months to CEO Noel Quinn, London UK,,,
I never received a return receipt signed by Mr Quinn or anyone else, But today on my 76 birthday I received another letter from
Buffalo NY denying my fraud.
The letter is signed by Carol L Lockwood Interim Head of Customer Relations and all the details in the letter are not accurate, which tells me no one ever read my 30 pages sent to Mr Quinn, including Mr Quinn. I tried again tonight to contact Ms Lockwood with no help from your Customer Relationship. I need the biggest person to clear this matter and return the monies that was robbed from me, charged on my Advance MC. A promotion that I never received, I requested my card to be stopped as soon as I realized, the problem on July 10, 2020.
I need an individual who will correct this issue as soon as possible,, It has been reported to NYPD, Aug.
29, 2020, when I realized, HSBC was not helping me. The matter is considered, grand larcency.
Katherine Boles
914 714 ****
- Worst customer service ever
- Poor customer service
Preferred solution: Full refund
User's recommendation: Beware of HSBC customer service
Account was closed and funds in the accounts are settled
Preferred solution: Full refund
User's recommendation: avoid HSBC
My account was recommended for closure it has been weeks My SSI went into the account so all of my balance is around 1200.00 no one can help me get it returned I am contacting a Lawyer tomorrow I
User's recommendation: AVOID HSBC PLEASE HORRIBLE
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI need to get a lien of release statement from Hsbc but you call a number and all you get is recordings. i need to talk to a real person.
- Hard to reach on internet
Preferred solution: get a letter saying the lien has been satisfied sent to me so i can get the motorcycle sold.
I need the email address please
Preferred solution: Let the company propose a solution
User's recommendation: Nice service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerComplaint/Class action suit
- Run a round
- Poor customer service
- Lack of information
Preferred solution: Full refund
Requesting motel voucher due to czu complex fires santa cruz ca
Lost check
Preferred solution: reissue my lost check
They charge me to do their job!
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Woodbridge, VirginiaDispute
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDispute
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTitle release
Preferred solution: I just want the title
I have a invitation
Preferred solution: I just would like to apply for a card because I received a invitation letter from the company
Looking to get a releases of lien on a trailer i git so I can get the plates from the state
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If you're contacting an attorney why are you on here? Rambling on never solved anything.